Last update: 24/07/19
Privacy Statement
NICE Ltd. and its Affiliates (Including, without limitation Actimize, Inc., Nexidia, Inc., Satmetrix
Systems, Inc. and NICEInContact) (collectively "NICE," "we," "us," and "our") respects your privacy.
This privacy notice (the "Privacy Notice") describes the manner we handle your personal
information. Any capitalized terms not otherwise defined herein shall have the meaning assigned to
them in the Terms of Use of the Application, to which this Privacy Notice is posted, and serve as an
integral part thereof.
What data do we collect?
1. In this section we will describe what data do we collect, how we obtain it, and for what purposes.
Category of
information
type of personal
information
Source of information
the Purpose for which
we will use this
information
Contact Information
First and last name
Email address
Phone number
Enterprise
sending the link to
download the
Application
managing user in the
Application
management systems
Important Notice. The Application is provided to you in the framework of
services that we provide to the Enterprise and subject to our agreement
with the Enterprise. Under such agreement, we act as processors of any of
your personal information, and the Enterprise is the Controller of your
personal information processed by us through and for the Application. As
processor we are obligated to only process your personal data subject to the
Enterprise’s instructions.
The lawful basis for processing any personal information that we obtain
directly from the Enterprise is provided to us, should be determined by the
Enterprise.
Last update: 24/07/19
Sending user sms
messages related to
opportunities in the
Application
Organization
Information
User’s organization
association
information
(teams, programs, and
sites
supervisor and
subordination
information)
Enterprise
data required for
Application
functionality (e.g.,
trading shifts within
groups, routing of
requests to
appropriate users)
Application log in
credentials
user name, password
Device ID
Enterprise
you (when creating
your own password)
Log in to the
Application
User access
management
(including activation,
deactivation)
sending push
notifications to user’s
device related to the
Application
schedule information
the working shifts that
you are assigned to
the days of leave you
request and whether
the leave is for
vacation, paid
vacation, or sick leave
Enterprise
You (when logging in,
and through using the
service
this information is
processed as part of
the Application
functionality, to allow
shift management
information
pertaining to your use
of the Application
screens you use, the
functions you use,
your log in meta data
(when you log in and
You (when logging in,
and through using the
service)
To improve and
expand the Services
offered through the
Application and to
Last update: 24/07/19
out, duration of your
sessions).
modify or cancel
existing Services and
functionalities.
To improve and
customize your
experience and other
users' experience with
the Application and
the Services
2. We may use all of the above personal information:
2.1. To provide you technical support with respect to the use of the Application, either directly
or through third parties acting on our behalf.
2.2. For technical, administrative or security reasons;
2.3. To analyze and create statistical information which will not identify you personally;
2.4. For the orderly and proper operation and development of the Website and associated
Services; or
2.5. For any other purpose specified in this Privacy Notice and/or in our Terms of Use.
TRANSFER OF INFORMATION TO THIRD PARTIES
3. NICE will not transfer your personal information and any information collected pertaining to your
activities on the Application (provided that such details and information identify you personally) to
4. any third party, except in the following cases or as otherwise outlined in this Privacy Notice:
4.1. NICE shares your phone number with an SMS gateway provider “Swift sms Gateway”, to
process the sending of the Application access link/credentials to you. Their operations are
governed under their own privacy policy, which you can find here:
https://www.swiftsmsgateway.com/.
Last update: 24/07/19
4.2. If NICE reasonably believes that you have breached the Terms of Use, or abused your rights to
use any of the Services, or performed any act or omission that NICE reasonably believes to be
violating any applicable law, rules, or regulations. NICE may share your information in these
cases, with law enforcement and other competent authorities and with any third party, as may
be required to handle any result of your wrongdoing;
4.3. If NICE reasonably believes that it is required by law to share or disclose your information in
order to prevent, investigate, or take action regarding illegal activities. In addition, to establish
or exercise our legal rights or defend against legal claims;
4.4. Further, your personal information may be disclosed as permitted or required by, or in
response to lawful requests by applicable local law enforcement agencies or regulatory
agencies, or agencies with responsibility to oversee and enforce national security;
4.5. In any case of dispute, or legal proceeding of any kind between you and NICE, or between you
and other users or third parties with respect to, or in relation with the Services (including the
Enterprise);
4.6. In any case where NICE may reasonably believe that sharing information is necessary to
prevent serious damage to you or your property or to any third party or their property;
4.7. If NICE organizes the operation of the Services within a different framework, or through
another legal structure or entity, or if NICE is acquired by, or merged with another entity,
provided however, that those entities agree to be bound by the provisions of this Privacy
Notice;
4.8. NICE may share personally identifiable information and information related to your use of the
Website, with companies or organizations connected to or affiliated with NICE, such as
subsidiaries, sister-companies, parent companies and service providers such as an email service
provider to send you emails on our behalf, with the express provision that their use of such
information must comply with this privacy notice; or
4.9. NICE is also entitled to transfer or share anonymous, statistic or aggregative information with
companies or organizations connected to NICE, and with suppliers, business partners,
advertisers, and every third party, according to NICE's absolute discretion; however, NICE will
not disclose your identity to them, knowingly or deliberately, without receiving your consent or
establishing another lawful basis for such processing according to applicable laws.
CROSS BOUNDARY TRANSFERS
5. Some of the personal information processed through the Application and Services, as detailed in this
Privacy Notice, may be processed on servers situated in the United States. Specifically, we are using
the AWS cloud services in the United States. If you are located outside of the United States, please
Last update: 24/07/19
be aware that any of your personal information as detailed above may be transferred to, processed,
and used in the United States. We conduct such transfer of your personal information based on the
instructions we get from your Enterprise.
6. NICE complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of
Commerce regarding the collection, use, retention of personal data transferred from European
Union member countries to the United States. NICE has certified to the Department of Commerce
that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data
integrity, access, and enforcement. If there is any conflict between the terms in this Privacy Notice
and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about
Privacy Shield, and to view NICE's certification, please visit http://www.privacyshield.gov.
DATA SECURITY
7. NICE implements such data security systems and procedures to secure the information stored on
NICE computer servers as required under applicable laws and as agreed between Nice and
Enterprise to be sufficient requirements for protection of the personal information from
unauthorized use or access
8. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute
security. Therefore, NICE cannot guarantee that the Application and Services are immune to
unauthorized access to the information stored therein and to other information security risks.
ACCESS TO PERSONAL INFORMATION
9. Any requests or query that you have in relation to your personal information should be referred to
the Enterprise, and in cases where appropriate, the Enterprise shall convey your requests to us for
further handling and processing.
10. In any event you may contact us (please see contact details below) with any request or query
regarding your personal information, and subject to the instructions of and consultation with the
Enterprise we will address or process your requests accordingly. Please refer to your Enterprise
privacy policies regarding more information on your rights as a data subject.
RETENTION
11. We will retain your information for as long as your account is active or as needed to provide you
Services and/or as long as the agreement between us and the Enterprise requires the Services to be
Last update: 24/07/19
provided. We will also retain and use your information as necessary to comply with our legal
obligations, resolve disputes, and to enforce our agreements.
CHANGES TO THIS PRIVACY NOTICE
12. From time to time, NICE may change the terms of this privacy notice. Changes will take effect once
they are posted in the app store from which you have downloaded the Application. By accessing
and/or using the Application after we make any such changes to this privacy notice, you are deemed
to have read and understand such changes. If you do not agree with any of the amended terms, you
must avoid any further use of the Application and turn to the Enterprise for further resolution.
INQUIRIES OR CONCERNS?
13. NICE's Director, Corporate Compliance is responsible for overseeing compliance with this Privacy
Notice. You can reach this officer by calling him at +972-9-775-3542, or by sending an email
to privacy@nice.com. The address for mailing is: 13 Zarchin St., Ra’anana Israel (attn.: legal
department).
14. In order to comply with the Privacy Shield Framework, NICE commits to the resolution of complaints
about your privacy and our collection or use of your Information. We have also committed to
resolve any complaints pursuant to the Privacy Shield Privacy Principles by European Union citizens,
relating to this Privacy Notice and which cannot be resolved directly with NICE, through the JAMS
EU-US Privacy Shield Dispute Resolution Framework as our Independent Recourse Mechanism
("IRM"). You may contact JAMS by visiting https://www.jamsadr.com/file-an-eu-us-privacy-shield-
or-safe-harbor-claim for more information or to file a complaint. The services of JAMS are provided
to you at no cost.
15. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made
available to you in order to address residual complaints not resolved by any other means. We have
registered with the United States Council for International Business to cover the operating costs of
the EU DPAs' dispute resolution panel. NICE is subject to the investigatory and enforcement powers
of the FTC.
